Legal framework for using the Coperis SaaS platform and its service levels.
These General Terms define how the Coperis SaaS software may be accessed and used. They constitute the contract between Coperis (the Provider) and the Client (the subscribing Organisation).
Coperis undertakes to provide 24/7 access with a target availability rate (SLA) of 99.9%. Scheduled maintenance may require temporary interruptions.
The Client remains the exclusive owner of the data entered into the platform. They can export their data in standard formats (CSV, Excel) and request reversibility in the event of termination.
Use of the SaaS is subject to taking out a subscription (monthly or annual). Failure to pay may lead to suspension of the service after a reminder.
The Provider is bound by a best-efforts obligation regarding the supply of the software. The Client is responsible for the confidentiality of their credentials and for the use of their administrator accounts.
Coperis updates the software regularly (new features, security fixes). These updates are included in the subscription.
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